Account Manager

The Role

This role involves building relationships and providing delivery of services to large multi-commodity corporate clients in the UK by providing high-quality service and reporting thereof, resulting in a high level of client retention, together with increasing the average revenue per client through cross-selling of our client’s full product range.

• Meeting KPI’s, retention, revenue, up-selling, and client issues
• Responsible to interface directly with large, sometimes multi-site, clients at board room level
• Responsible to liaise directly with utility suppliers on behalf of our client clients
• Co-ordinate multi-commodity, corporate clients implementation and ongoing requirements
• Co-ordinate and deliver strategic interaction and required reporting for multi-commodity corporate clients
• Responsible for negotiation and implementation of clients’ annual energy contracts, both flexible and fixed price

Internal responsibilities include

• Support other teams/divisions in contact/visiting Clients such as Technical Team (surveys) and Sales
• Ability to articulate client requirements for functional team delivery and resolution
• Responsible for quality level of service to clients

Person Specification

• Experience in dealing with client requirements
• Charismatic, energetic and reassuring with presence
• Ideally with either consultancy or in house supplier experience
• Exemplary communication skills at all levels of businesses – verbal and written, both internally and externally
• Commercial, risk management and negotiation skills
• Energy market knowledge
• Problem ownership skills
• Entrepreneurial
• Willingness to travel