Consumer Impact Report Financial Year 2019- 2020

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Along with the Annual Report and Accounts, the Consumer Impact Report is part of our efforts to provide transparency on the work we are doing and the value we deliver.

The report measures our progress in delivering Ofgem’s priorities as set out in our Strategic Narrative. It is one of the main ways we can give consumers an overview of our main regulatory decisions in any financial year. It shows consumers the main decisions we have taken, and how we expect those decisions to lead to financial and non-financial benefits. It discusses the expected financial benefits, as well as the wider benefits that are more challenging to measure financially but just as important.

A summary of this year’s report is included in our Annual Report and Accounts.