The Energy Networks Association has published network company information on customer and staff safety commitments.
The Heat Networks Industry Council has published a new consumer protection agreement setting out commitments from heat network companies.
The Construction Leadership Council has published more detailed guidance on how to follow government social distancing guidelines when carrying out construction work and site operating procedures. It is strongly recommended that these procedures are implemented by every operational construction site. If an activity cannot be undertaken safely due to a lack of suitably qualified personnel, or social distancing being implemented, it should not take place. Additional useful information for firms can be found on BuildUK’s website. SCOT.GOV issued construction specific guidelines on 6 April.
Citizens Advice has published a risks and best practice guide for suppliers on supporting customers affected by COVID-19.
Under the current government advice on smart meter installation, most suppliers have decided to carry out only emergency metering work. We expect suppliers to monitor government guidance and adapt their approach as circumstances change.