Coronavirus (COVID-19) update 27 March 2020: Information for licensees and industry on coronavirus response

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On 23 March, the Government announced new rules people must follow to reduce the spread of coronavirus (COVID-19). These include social distancing measures, requiring people to stay at home, and immediate self-isolation for 1.5 million Britons most at risk of needing hospital treatment.

Here we have listed links to the Government guidelines issued alongside resulting industry-led commitments.

We are closely monitoring the coronavirus situation. Our priority is to protect consumers, especially the vulnerable, while ensuring reliable and secure supplies of gas and electricity to homes and businesses are maintained.

The Government is leading the response and we will do all we can to support their efforts to ensure that energy consumers and those working in the sector are protected as best they can be. We expect companies to prioritise customer and staff safety.

Information last updated: 5pm, 27 March 2020

Official public health guidelines

Official guidance is regularly updated and can be found at the links below.

Employers and staff must follow government guidance, and employers ensure that employees are able to follow Public Health guidelines. This includes:

  • maintaining a 2 metre distance from others
  • washing hands with soap and water often for at least 20 seconds
  • using hand sanitiser gel if soap and water is not available.

GOV.UK guidelines on going to work state:

  • At all times, workers should follow stay at home and self-isolation guidance if they or anyone in their household shows coronavirus (COVID-19) symptoms.
  • Work carried out in people’s homes and businesses, for example by workers carrying out essential repairs and maintenance, can continue, provided workers are well and have no symptoms.
  • No work should be carried out in any property which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as essential emergency repairs.
  • No work should be carried out by industry professionals who have coronavirus symptoms, however mild.

If you have concerns or questions, raise this with your employer straightaway.

Key links