Electricity Market Reform dispute resolution guidance

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This document describes our process for determining disputes between National Grid Electricity System Operator, as the Delivery Body (“Delivery Body”) and participants in the Capacity Market (“CM”) and Contracts for Difference (“CfD”) mechanisms.

This document has been updated to reflect Coronavirus-related modifications to the CM appeals processes.

This guidance provides an overview of the dispute resolution process and the procedures we will follow in making our decision.