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Impact of COVID-19 on network companies – regulatory expectations from 1 July 2020

This open letter sets out Ofgem’s updated approach to regulatory arrangements for network utilities from 1 July 2020 and will be reviewed periodically in line with any material changes in the COVID-19 situation.

From 1 July 2020, we expect network companies to comply with all of their regulatory obligations. The only exceptions to this approach will be where works and services cannot be delivered to the required standards because of the need for the network companies, their supply chain, or their customers to comply with Government COVID-19 related guidance to keep customers and staff safe.

We will continue to monitor the impact of COVID-19 on the industry, including on network companies, and we will be pragmatic in our response to unpredictable and changing circumstances.