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OFGEM

Investigation into Hudson Energy Supply UK Ltd’s billing and communications activities

Ofgem is investigating whether Hudson Energy Supply UK Ltd breached rules around billing, meter reading and communications in relation to the actions taken on its behalf by United Gas and Power Ltd.

Hudson Energy Supply UK Ltd is a non-domestic supplier.

United Gas and Power Ltd has acted on behalf of Hudson Energy Supply UK Ltd since 2013. Hudson Energy Supply UK Ltd is therefore responsible for the actions of United Gas and Power in relation to customers supplied under its electricity and gas supply licences.

Standard Licence Condition (“SLC”) 0A sets out specific obligations concerning the requirement to treat Micro Business Consumers fairly. SLC 7A.8 sets out specific obligations concerning the notification of Micro Business Consumer Contract terms and other information. SLC 21B.1 sets out specific obligations concerning the requirement to bill based on meter readings.

The opening of this investigation does not imply that we have made any findings about non-compliance by Hudson Energy Supply UK Ltd.