Investigation into Western Power Distribution plc and its compliance with obligations relating to the Priority Services Register

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We are investigating whether Western Power Distribution (East Midlands) plc, Western Power Distribution (South Wales) plc, Western Power Distribution (South West) plc and Western Power Distribution (West Midlands) plc (collectively referred to hereinafter as “WPD”) breached Standard Licence Condition (“SLC”) 10 of its Electricity Distribution Licence.

SLC 10 sets out various obligations relating to customers on the Priority Services Register (“PSR”) including a duty to establish and maintain a PSR, a duty to give information and advice to PSR customers and a requirement to publicise PSR services and procedures.

The opening of this investigation does not imply that we have made any findings about non-compliance by WPD.