Our Annual Report and Accounts for 2019-20 includes:
- our performance report, detailing the various ways we’ve improved the market for energy consumers this year
- our accountability report, including our governance report setting out how we operate and our remuneration and staff report
- our resource accounts and trust statement, showing our financial performance
- a summary of our Consumer Impact Report (CIR), which is being published in full alongside the Annual Report and Accounts. This report assesses quantifiable and non-quantifiable consumer benefits that we expect to result from our main regulatory decisions.
To improve accessibility, we have also provided the Annual Report in full and as sections, downloadable below.