Ofgem has appointed Bulb to take on supplying Gnergy Limited’s 9,000 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Bulb is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers of Gnergy, will also be honoured.
Bulb will absorb all of the costs of honouring customers’ credit balances and the migration of customers.
For existing customers, energy supplies will continue as normal as they switch over to Bulb on Sunday 22 March 2020.
Customers of Gnergy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Philippa Pickford, Ofgem’s director of future retail markets, said:
“I am pleased to announce we have appointed Bulb for the customers of Gnergy. Their energy supply will continue as normal and credit balances will be honoured.
“Bulb will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
Bulb will be in touch with customers with direct debits to explain how to set up their account.
More information for Gnergy customers can be found on the Ofgem website.
Notes to editors
- Gnergy customers will be supplied by Bulb as of Sunday 22 March 2020. Accounts will be fully set up over the coming weeks.
- Bulb will be in touch with customers in the coming days. Any questions customers have should be directed to Bulb: call 0800 032 0119, email firstname.lastname@example.org, visit www.bulb.co.uk/gnergy/ or contact Bulb via online chat at www.bulb.co.uk/help. Emergency phone number: 0300 30 30 635
- Bulb will honour the credit balances of current and former domestic Gnergy customers.
- Current and former customers who owe money, or are in debit to Gnergy should wait to hear from Bulb or Gnergy’s administrators.
- Bulb will be in touch with customers with direct debits to explain how to set their account and a new Direct Debit.
- Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
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