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Ofgem appoints Scottish Power to take on customers of Tonik Energy Ltd

Ofgem has appointed Scottish Power to take on supplying Tonik Energy Ltd’s 130,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Scottish Power is offering customers a competitive tariff.  All outstanding credit balances, including money owed to both existing and former domestic customers of Tonik, will also be honoured. Scottish Power will absorb the costs of honouring customers’ credit balances and the migration of customers.

For existing customers, energy supplies will continue as normal as they switch over to Scottish Power on Saturday 10 October 2020. 

Customers of Tonik Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed Scottish Power for the customers of Tonik Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Tonik Energy customers can contact Scottish Power on contactus@scottishpower.com or 0800 040 7181 – the call centre will be open on 9am Monday 12 October. In an emergency situation prior to this please contact Scottish Power on this number.

Scottish Power will be in touch with customers with direct debits to explain how to set up their account.

More information for Tonik Energy customers can be found on the Ofgem website.

Notes to editors

  • Tonik Energy’s customers will be supplied by Scottish Power as of Saturday 10 October 2020. Accounts will be fully set up over the coming weeks.
  • Scottish Power will be in touch with customers in the coming days. Any questions customers have should be directed to: email contactus@scottishpower.com or call 0800 040 7181.
  • Scottish Power will honour the credit balances of current and former domestic Tonik Energy customers.
  • Current and former customers who owe money, or are in debit to Tonik Energy should wait to hear from Scottish Power or Tonik Energy’s administrators.
  • Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

Further information

For media, contact

Michael Anderson: 020 7901 7079

Media out of hours mobile: 0792 882 9894 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:

  • Working with Government, industry and consumer groups to deliver a net zero economy at the lowest cost to consumers.
  • Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.
  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.

For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal.

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