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Ofgem investigates Scottish Power smart meter obligations

Ofgem has launched an investigation into whether Scottish Power breached rules around obligations to install smart meters for domestic consumers in 2019.

Under the Government’s smart metering implementation programme, suppliers are required by their licences to take all reasonable steps to rollout smart meters to all homes and small businesses by 30 June 2021.

To work towards this, suppliers set their annual targets for smart meter installations and Ofgem monitors performance against these targets on an annual basis.

The opening of this investigation does not imply that we have made any findings about non-compliance by Scottish Power.

Notes to editors

1. For more information see our investigation and the following Electricity Supply Standard Licence Conditions (please note that the relevant clauses for Gas are the same)

  • 44.8 The licensee must prepare and submit to the Authority, in accordance with any direction issued to the licensee by the Authority and for such periods and at such frequency as may be specified in the direction, a report (the Progress Report) which sets out the licensee’s progress and performance against the Roll-out Plan.
  • 44.4 The licensee must achieve the Annual Milestones set out in its Roll-out Plan.
  • 44.5 For the purposes of paragraph 44.4, the licensee shall be considered to have achieved an Annual Milestone set out in its Roll-out Plan where, by the end of the calendar year to which that Annual Milestone relates, it has reached at least 95% (or such lower percentage as may be specified in any direction issued to the licensee by the Authority) of that Annual Milestone.

2. The gas and electricity supply licences set out the standard licence conditions (SLCs) that all energy suppliers must adhere to in order to supply energy to domestic and non-domestic consumers.

For further press information contact:

For media, contact

Ruth Somerville: 0207 901 7460/ 07990 139504

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