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Ofgem investigates United Gas and Power Ltd’s billing and communications activities

Ofgem is launching an investigation into whether United Gas and Power breached rules around billing, meter reading and communications.

United Gas and Power is a non-domestic supplier.

United Gas and Power was acting on behalf of Hudson Energy Supply UK Ltd in respect of some customers during the period covered by the investigation, therefore the investigation will also relate to this company.

The opening of this investigation does not imply that we have made any findings about non-compliance by United Gas and Power or Hudson Energy Supply UK.

Notes

  1. ​​Standard Licence Condition (“SLC”) 0A sets out specific obligations concerning the requirement to treat Micro Business Consumers fairly. SLC 7A.8 sets out specific obligations concerning the notification of Micro Business Consumer Contract terms and other information. SLC 21B.1 sets out specific obligations concerning the requirement to bill based on meter readings.
  2. Hudson Energy Supply UK is responsible for the actions of United Gas and Power in relation to customers supplied under its electricity and gas supply licences.

For more information, see our Hudson Energy Supply UK and United Gas and Power investigations.

Further information

For media, contact Ruth Somerville: 020 7901 7460 / 07990 139504

Media out of hours mobile: 0792 882 9894 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.

We do this by:

  • working with Government, industry and consumer groups to deliver a net zero economy at the lowest cost to consumers.
  • stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.
  • enabling competition and innovation, which drives down prices and results in new products and services for consumers.