Ofgem has issued final orders to five suppliers, which ban them from taking on new customers until they become Data Communications Company (DCC) users.
The five suppliers are Daligas Limited, Enstroga Ltd, Entice Energy Supply Limited, Euston Energy Ltd (trading as Northumbria Energy), and Symbio Energy Limited.
The DCC is responsible for the national infrastructure that enables communications between smart meters, all energy suppliers and network companies.
All suppliers were required to become DCC users from 25 November 2017, (or for new suppliers on exiting the Controlled Market Entry process) to enable the enrolment of first generation smart meters (SMETS1) and drive the installation of next generation (SMETS2) smart meters.
In January, Ofgem consulted on issuing nine suppliers with a final order, giving them a deadline of 31 March 2020 to comply and become DCC users.
Three of these suppliers (Ampower Ltd, Green Supplier Limited, UK National Gas Ltd) have since become compliant and will not be issued with final orders.
Better Energy Limited has not been issued with a final order as it no longer has any domestic customers and has requested the revocation of its supply licences, which will happen on 20 March 2020.
Five suppliers have still failed to become DCC users and will now be banned from taking on any new customers until they become DCC users.
Suppliers are required to take all reasonable steps to roll out smart meters to all their domestic and small business customers by the end of 2020. BEIS has recently consulted on proposals to develop a policy framework for energy suppliers to continue installing smart meters post-2020 and will publish their decision in due course.
Until these five suppliers are DCC users, customers with a DCC-connected smart meter who switch to any of the five suppliers will lose the functionality of their smart meter on switching. This leaves the meters operating as traditional meters with customers needing to provide manual meter readings and unable to access the full benefits of smart meters. This causes consumer detriment and could undermine consumer confidence in the smart meter programme and the switching process.
If these suppliers continue to fail to become DCC users in accordance with the final orders, Ofgem will consider further enforcement action, which could result in their licences being revoked.
Notes to editors
- Ofgem has made final orders for five suppliers for being in breach of the requirement to be a Data Communications Company (DCC) user.
- The five suppliers are in contravention of Standard Licence Condition (SLC) 48.8 (electricity) and/or SLC 42.8 (gas) requirement to be a DCC user.
- Controlled market entry is a probationary period during which an energy supplier must prove that it has in place the appropriate systems and processes to deal with the complexities of the energy market and that it is able to operate without disruption to other market participants.
- The revocation of Better Energy Limited’s licences can be found on the Ofgem website here and here.
For media, contact
Michelle Amos: 020 7901 1881
Media out of hours mobile: 07766 511470 (media calls only)
General enquiries (non-media)
If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 03454 040506.
We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at email@example.com or on 020 7901 7295.
For all other non-media related enquiries, please visit our Contact us page.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
For energy insights and updates straight to your inbox from Ofgem, please subscribe.