Companies may volunteer to pay a sum of money to appropriate charities, trusts or organisations in lieu of, or in addition to a financial penalty for breaches of licence conditions. Companies may also volunteer these payments to remedy any harm to consumers, in addition to compensation to those directly affected, where Ofgem has not conducted a formal investigation.
Ofgem has appointed the Energy Saving Trust (EST) as the independent Service Provider to manage and allocate voluntary redress funds.
The Energy Savings Trust has produced the Energy Redress Scheme Evaluation report (October 2020).
This report details the projects that have been supported through the voluntary redress fund during the period from June 2018 to August 2020.