Open letter to energy suppliers and insolvency practitioners who undertake charge recovery action

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This letter reiterates Ofgem’s requirements for energy suppliers and insolvency practitioners who are dealing with domestic and microbusiness consumers when undertaking charge recovery action such as billing or setting direct debit levels, as set out in Standard Licence Condition of supply 21BA.

This letter covers the following:

  1. The conditions under which suppliers can recover charges;
  2. Ofgem’s engagement with suppliers and our expectations;
  3. Ofgem’s expectations of insolvency practitioners